None of this helped. As I said, I had already tried clearing any potential jam, cleaning the assembly, and doing a hard reset of the printer, which were all the same remedies you suggested. I did try all of them again, and they were again unsuccessful. Please advise.
Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
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Sandytechy20 I am an HP Employee
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