HP DJ 4926 showing E4 error

[ramanacr]

My printer HP Deskjet Ink Adv Ultra 4826 is showing E4 error in spite of trying all the recommended solutions and tips on support page.

I am unable to figure out the issue. There is no paper jam at all, but printer is still showing E4 error. 

[Anand_Andy]

Hi @ramanacr,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet Ink Advantage Ultra 4826 Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP DeskJet 2700, 4100, 4800 printers - E4 (Paper jam) error

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ramanacr · Accepted solution]

Thanks for the suggestion. Even after those steps it was helpless.

Finally, I took it to the service center and got to know that the model 4826 has some internal gear issues. 

[Anand_Andy]

@ramanacr,

I'm sorry to know that. However, if the product was under warranty, then you could have gotten it fixed directly by HP. Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Keep me posted for further assistance with HP products.

[ramanacr]

My printer is in warranty, that's why hp service representatives did not show up for 9 days of reporting it. I even had case ID with multiple escalations which is all waste from a reputed hp. 

[Anand_Andy]

Hi @ramanacr,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet Ink Advantage Ultra 4826 Printer. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!