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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP ENVY 4520 PAPER JAM

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04-24-2023 11:02 AM
Every time I try to print from my computer I get a paper jam - starts to feed, prints the very top of the page then it jams...
remove the jam, same thing. If I don't remove the jam and just hit OK on the printer it pulls the paper through. If I print a test page, directly from the printer it prints no problem. I have cleaned all the rollers and still jams every time. please help!!
04-28-2023 06:47 AM
Hi @jefinc
Welcome to the HP Support Community!
I understand that you are getting a paper jam error, I am glad to assist you
Here is the link with the troubleshooting steps:- Click here
Please perform these steps and Feel free to reply to your public post for any further assistance.
Thank you for being a Valuable Member of our HP Family.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards.
Raj2111
I am an HP Employee