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HP Recommended
Microsoft Windows 10 (64-bit)

Every time I try to print from my computer I get a paper jam - starts to feed, prints the very top of the page then it jams...

remove the jam, same thing.  If I don't remove the jam and just hit OK on the printer it pulls the paper through.  If I print a test page, directly from the printer it prints no problem.  I have cleaned all the rollers and still jams every time. please help!!

1 REPLY 1
HP Recommended

Hi @jefinc 

 

Welcome to the HP Support Community!


I understand that you are getting a paper jam error, I am glad to assist you

 

Here is the link with the troubleshooting steps:- Click here

 

Please perform these steps and Feel free to reply to your public post for any further assistance.

 

Thank you for being a Valuable Member of our HP Family.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

 

-Regards.

Raj2111
I am an HP Employee

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