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HP ENVY 5020 pull issue

HP Recommended
HP ENVY 5020
Microsoft Windows 10 (64-bit)

Dear community, the drum unit pulls the paper from the first day in operation about 2 inches to far prio to print. The same issue occurs while printing from a PC or while scanning a paper on the printer. The outcome is always an offset of the printing pages or of the copy of a page. Update of the latest printer software did not help. Who can help?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I would like to help


Please follow the instructions in Step 4 from this Link:


Also ensure the printer has the latest Firmware

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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