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Is your printer showing an error message? Click here for tips and tricks!
HP Recommended
HP ENVY 7134
macOS 10.15 Catalina

It used to print fine! This last couple of weeks the printer is either chucking out the A5 paper or simply printing random bits of my picture! I have tried all sorts of settings and it just will not work. It's also smearing black ink on the back of the sheets too. So frustrating! Printer is only 6 months old too 😞

1 REPLY 1
HP Recommended

@HannahJG

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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