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12-16-2020 07:48 PM
I am trying to figure out how to use this printer to print on card stock. The specifications indicated that it can handle up to 300 gsm and I am using 100lb card stock paper to print cards.
I only have 5 options available to me under the settings for paper type - plain paper, recycled plain paper, photo paper, specialty paper glossy and specialty paper matte. I've tried to print under all of these settings one-by-one but the card stock gets jammed everytime. I also only put in one piece of card stock at a time, and only try to print one project at a time.
If someone knows how to resolve this issue, it would be greatly appreciated!
12-17-2020 11:32 AM
If your 100lb card stock is "Cover" stock, it is (for example) 271 gsm.
Too heavy for the printer.
Printer handles "Card" paper to 53lb (110 lb Index)
GSM Bond Index
|176 GSM||47 lb||97 lb|
|190 GSM||51 lb||105 lb|
|199 GSM||53 lb||110 lb|
|203 GSM||54 lb||113 lb|
The "300 gsm" is for photo paper only - the two Media type selections are not interchangeable.
The Specifications are somewhat complete for the product.
And for the same printer (different resource):
|Media Sizes Custom (imperial)||Simplex:3x5 to 8.5x14; Duplex:3 x 5.5 to 8.5 x 12.2 in|
|Media Sizes Custom (metric)||Simplex: 76.2 x 127 mm to 216x594mm; Duplex: 76.2 x 127 mm to 216x594mm|
|Media Types||Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled|
|Media Weight Recommended (imperial)||20 lb|
|Media Weight Recommended (metric)||75 g/m²|
|Media Weights Supported, By Paper Path (Imperial)||Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb|
|Media Weights Supported, By Paper Path (metric)||A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²|
Disclaimer: I don't have MacOS and cannot explain why the full complement of Media types are not available in your application. For example, (inkjet) HP Brochure Matte = 180 gsm - this Media type can substitute for HP Index Card in some cases where the card paper is not at the top of the weight limitation for "card".
References / Resources
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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