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akgyrl
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HP Envy 5052, I removed the paper tray and now I can't get it back into the printer

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HP envy 5052

I removed the paper tray by accident and can't get it back into the printer. 

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praveenbv
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Hi@akgyrl, Welcome to the HP Support Community!

 

As I understand the paper tray is stuck or won't close,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you reloaded the paper in the tray to ensure it's not stuck?

Or check for obstructions that prevent the tray from closing?

 

While you respond to that, here's what you need to do:

 

Solution one: Make sure that the input tray is completely closed

Make sure that you have properly closed the main input tray by pushing the tray into the printer as far as possible.

  1. Grasp the handle on the input tray, and then pull the tray toward you to open it.

    Figure: Pull out the input tray

    Image: Pull out the input tray
  2. Close the input tray by pushing it into the printer until it locks into place.

    Figure: Push in the input tray

    Image: Push in the input tray

       NOTE:

    The tray clicks into place when it is completely closed, and the printer makes noise.

  3. Check the control panel for the Have You Changed the Paper? message. If you see it and do not touch an option, the message fades after several seconds, and the printer returns to the Home screen. If you do not see the message, continue to the next solution.

Solution two: Reload the paper in the input tray

Paper that is loaded incorrectly in the input tray might prevent the tray from closing completely. Remove any paper from the input tray, and then reload the paper correctly before closing the input tray.

  1. Grasp the handle on the input tray, and then pull the tray toward you to open it.

    Figure : Pull to open the paper tray

    Image: Pull to open the paper tray
  2. With the paper tray pulled out, push in the photo tray as far as possible.

    Figure: Push in the photo tray

    Image: Push in the photo tray
  3. Remove any paper that is loaded into the input tray, and then slide out the paper width guides as far as possible.

    Figure: Slide out the paper width guides

    Image: Slide out the paper width guides
  4. With both hands, hold the stack of paper that you removed from the input tray or a new stack of paper that you want to load, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

       NOTE:

    Load only one type of paper at a time. Do not mix different types, weights, or sizes of paper.

  5. Insert the stack of paper into the input tray.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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