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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HP Envy 5052 Paper jam

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10-24-2023 07:18 PM
HP Envy 5052
I pulled the drawer to load paper while printing and have my first paper jam. Suggestions?
ERROR Code
OXD8077900 KERNEL_EXEC_ST
Solved! Go to Solution.
Accepted Solutions
10-25-2023 05:56 AM
Welcome to the HP Community --
It's an understandable mistake -- paper needs to be refilled and the response is to open the drawer to add paper.
Unfortunately, when the printer is in the middle of a job, this can stop things where they ought not be stopped.
Try the solutions here:
HP DeskJet, ENVY 5000 Printers - Paper Jam Error
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP ENVY 5052 All-in-One Printer
User Guide > Page 58
Category Troubleshooting > Topic Printing > Subtopic Jams
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
10-25-2023 05:56 AM
Welcome to the HP Community --
It's an understandable mistake -- paper needs to be refilled and the response is to open the drawer to add paper.
Unfortunately, when the printer is in the middle of a job, this can stop things where they ought not be stopped.
Try the solutions here:
HP DeskJet, ENVY 5000 Printers - Paper Jam Error
=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP ENVY 5052 All-in-One Printer
User Guide > Page 58
Category Troubleshooting > Topic Printing > Subtopic Jams
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"