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HP Recommended

HP Envy 5052

I pulled the drawer to load paper while printing and have my first paper jam. Suggestions?

ERROR Code 

OXD8077900 KERNEL_EXEC_ST

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@clcable 

 

Welcome to the HP Community --

 

It's an understandable mistake -- paper needs to be refilled and the response is to open the drawer to add paper.

Unfortunately, when the printer is in the middle of a job, this can stop things where they ought not be stopped.

 

Try the solutions here:

HP DeskJet, ENVY 5000 Printers - Paper Jam Error

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5052 All-in-One Printer  

 

User Guide > Page 58

 

Category Troubleshooting > Topic Printing > Subtopic Jams

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@clcable 

 

Welcome to the HP Community --

 

It's an understandable mistake -- paper needs to be refilled and the response is to open the drawer to add paper.

Unfortunately, when the printer is in the middle of a job, this can stop things where they ought not be stopped.

 

Try the solutions here:

HP DeskJet, ENVY 5000 Printers - Paper Jam Error

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5052 All-in-One Printer  

 

User Guide > Page 58

 

Category Troubleshooting > Topic Printing > Subtopic Jams

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.