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01-26-2022 10:59 AM
After installing new ink cartridges in my HP Envy 5540, the paper jammed while trying to print the calibration sheet. I managed to clear the jam, but now it's giving me a carriage jam error, and the ink cartridges stop after moving halfway down the pole. I unplugged it, and plugged it back in, and tried cleaning the various rollers, and the problem persists. I checked inside every accessible part of the printer and can't find any stray bits of paper or anything that would cause the problem. It's an old printer, so the warranty is obviously gone. Is there anything else I can try?
01-30-2022 05:52 AM
@RCarpenter2, Welcome to the HP Support Community! I’m here to help.
I see that the print carriage is stuck. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.
Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error
Also, check for any jams inside - Paper Jam Error
If the error persists, I'm afraid this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.
You may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide
Keep me posted for any other assistance.
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