Create an account on the HP Community to personalize your profile and ask a question
01-16-2022 11:12 AM
I’ve owned this printer since 2017 and it’s out of warranty. The paper is jamming beneath the paper path cover. I have already tried all the troubleshooting tips here: https://support.hp.com/us-en/product/model/5447939/document/c04348351. No success. Any other tips or tricks I can try?
01-19-2022 06:39 AM
I'd like to help!
I understand you are facing a paper jam error.
As you have already tried the relevant steps this does seem like a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Have a great day!
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping,
Didn't find what you were looking for? Ask the community