HP Envy 5540 Paper Won't Feed

[earth2jay]

It sounds like it's about to print but then stops and says to add paper. There's plenty of paper. A test page prints perfectly.  I cleaned rollers as suggested, same issue. I reset printer, same issue. Thank you.

[sandytechy20]

@earth2jay

Welcome to the HP support community.

I understand that your printer is not picking up paper, I am glad to assist you.

If the test page print perfectly, follow these steps to fix the issue:-

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.