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‎02-04-2021 09:33 AM

HP Recommended
Product: ENVY5540

HP Envy 5540. There is an error message of Carriage Jam. No paper in and followed every HP video. There is no paper in.

 

Followed HP videos but no resolution. This seems a common issue looking at some of the comments. Has anyone found a solution please???

 

Getting ready to bin it, not something i want to do. HELP Please ....

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3 people had the same question
1 REPLY 1

‎02-07-2021 04:43 AM

HP Recommended

@AAAA1967, Welcome to the HP Support Community!

 

I see that the printer has a false error message. Make sure you have tried the steps mentioned in this document - Paper Jam Error(includes steps to resolve carriage jam)

 

Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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