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10-31-2020 07:19 AM - edited 10-31-2020 07:19 AM
@helpplease55, Welcome to the HP Support Community!
As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service options or repair cost. There is no part number available.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Hope this helps! Keep me posted.
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