Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Envy 7640 Scanning issue

HP Recommended
HP Envy 7640
macOS 10.13 High Sierra

When I try to scan on the feeder, it goes directly to the glass, even though there's nothing on the glass.

HP Support Agent
HP Support Agent
15,116 15,077 1,219 1,379
Message 2 of 2
Flag Post
HP Recommended

Hi @rbaer25,


I'd like to help!


On the printer software, you would have to change the source to an automatic document feeder for the printer to scan documents in the feeder.


 Set scan preferences

Before you scan a document or photo, set preferences such as resolution, color mode, orientation, or page size.

  1. Open HP Easy Scan, and then make sure your printer is selected from the Scanner drop-down menu.

  2. Open the Presets drop-down menu, and then select a scan job.

    • If you are scanning a simple item, such as a single, one-sided, letter-size document, select one of the suggested shortcuts, and then skip to the next step. You can crop, rotate, or change the brightness of your scan later.

    • If you are completing a more complex scan job, such as a multi-page, legal-size, or detailed document or photo, click Edit Settings, and then continue with these steps.

  3. Change scan settings, such as orientation, color mode, resolution, and page size.

  4. If you are scanning two-sided documents (duplex), select the Scan both sides of page check box.

    Selecting the Scan both sides of page check box

  5. Click Done to save the presets for this scan job.

If you using other means to scan refer to -How to Scan (Mac)

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation