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rbaer25
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HP Envy 7640 Scanning issue

HP Recommended
HP Envy 7640
macOS 10.13 High Sierra

When I try to scan on the feeder, it goes directly to the glass, even though there's nothing on the glass.

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @rbaer25,

 

I'd like to help!

 

On the printer software, you would have to change the source to an automatic document feeder for the printer to scan documents in the feeder.

 

 Set scan preferences

Before you scan a document or photo, set preferences such as resolution, color mode, orientation, or page size.

  1. Open HP Easy Scan, and then make sure your printer is selected from the Scanner drop-down menu.

  2. Open the Presets drop-down menu, and then select a scan job.

    • If you are scanning a simple item, such as a single, one-sided, letter-size document, select one of the suggested shortcuts, and then skip to the next step. You can crop, rotate, or change the brightness of your scan later.

    • If you are completing a more complex scan job, such as a multi-page, legal-size, or detailed document or photo, click Edit Settings, and then continue with these steps.

  3. Change scan settings, such as orientation, color mode, resolution, and page size.

  4. If you are scanning two-sided documents (duplex), select the Scan both sides of page check box.

    Selecting the Scan both sides of page check box

  5. Click Done to save the presets for this scan job.

If you using other means to scan refer to -How to Scan (Mac)

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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