HP Envy 7855 paper jams

[YellowShoes]

Hello, every time I go and try to print something my printer jams and won’t feed the paper in to start printing. I don’t know what to do. Any help would be appreciated. Thanks. 

[Nal_NR]

Hi @YellowShoes,

Welcome to the HP Support Community. 

I understand that you are facing issues with paper jams. I'd like to help!

Please follow the steps below and see how it goes. 

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

Remove any paper from the paper tray.

Remove any severely bent, wrinkled, or torn paper found in the stack.

Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

Make sure the paper stack is even on all sides.

Load the stack of paper into the paper tray.

Close or push in the paper tray.

Select the correct paper size on the printer control panel or in the printer software.

Refer to the document here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @YellowShoes,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @YellowShoes

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us