HP Envy 7855 will not print .Print Doctor says clean rollers and reinstall paper; does not work

[frustrated1142]

My printer (HP Envy 7855) was purchased last fall (2020) and suddenly stopped printing following a Windows update, a Lenovo update, and a power outage.  I have gone through all of the trouble shooting steps, including the HP scan and print doctor 5.6.1 which said I need to ensure the paper was loaded correctly and to clean the document feeder loader.  I still cannot print any documents from my computer. I can use the scan and copy features. 

[sandytechy20]

@frustrated1142

Welcome to the HP support community.

I understand that you are unable to print from the document feeder, follow these steps to fix the issue.

Update the printer firmware

Here are the steps:- click here

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.