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‎07-16-2024 01:48 PM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer

I cannot open the Jam Cover to get to the paper jam.  It is the cover that has two gray openings that you press to release to open.  It is stuck.

1 REPLY 1

‎07-18-2024 10:56 AM

HP Recommended

Hi @ljb0106,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Perform the steps from this document and see if that helps. 

 

If this does not help, you may have to contact phone support for hardware issues. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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