HP Envy jams every time, in the same place 6455

[Wombat101]

Paper jams in the same spot 9/10 times, and when it doesn't jam, it's tearing the same top corner of the paper every time. Every. Time.

[Dragon-Fur]

@Wombat101 

Welcome to the HP Community --

If not done,

Add the following to your checklist.

Start with this one:

 E4 (Paper jam) error

Next, here.

Document includes instructions to check and clean the inside of the printer:

 'Out of Paper' displays, printer does not pick paper

Next,

Check / Adjust the Paper Size & Type - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

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People who own, use, and support HP devices.