• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Locked

‎01-02-2022 07:07 PM

HP Recommended
Product: LaserJet Pro 400 Color

There are four small silver wires that look like bent paperclips at the top of the paper output tray. Two of them are no longer bent and make a clicking noise when paper comes through the rollers. They also scratch the paper. I'm wondering if I can remove these wires or bend them so the no longer scratch the paper. Will this cause additional problems or allow the paper to go through smoothly?

Category:
2 REPLIES 2

‎01-03-2022 09:31 AM

HP Recommended

Hello, 

 

Could you attach a picture of the silver wires ( as mentioned by you ) to assist you better ?

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎01-04-2022 06:00 PM

HP Recommended

I think you are referencing the clips that hold tension on the paper delivery rollers, Rm1-8049-000CN.  Take a look at the part.  removing or bending may cause paper jams.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.