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HP Recommended
Microsoft Windows 10 (64-bit)

Hi Community,

 

I am working with a HP LaserJet M607, tray 2 continues to read Tray 2 empty: Any Type, Any Size, while paper is loaded in Tray 2.  Also the tray lifts just fine and shows paper in tray on outside of tray. Tray 1 works fine.

Heres what I have tried so far:

  • checked the tray with a known good tray, and still get the issue.  
  • updated the firmware to the latest version
  • installed a brand new genuine HP maintenance kit. 

Any help would be greatly appreciated. 

 

Thank You.

1 REPLY 1
HP Recommended

Was there a paper jam or something done, repaired or replaced to the printer before that, or it just happened out of the blue? 
I had the same issue, my fix was replacing the complete paper pickup assy.




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