• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Laser Jet Pro mfp m476nw
Microsoft Windows 10 (64-bit)

When you try to print is there is a jam in tray 2 but when you check there is no jam, then it will feed a blank sheet out and then says printing and then it says there is a jam in tray 2, will do this even if you start by trying to print from tray 1.

1 REPLY 1
HP Recommended

There is a sensor in the paper path that sometimes fails and causes no feed issues. This sensor is located in the roof of the paper tray cavity.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.