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PH1065
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HP LaserJet MFP M148 jams attempting to pick paper AFTER rollers cleaned, etc.

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HP LaserJet MFP M148
Microsoft Windows 10 (64-bit)

HP LaserJet MFP M148 jams attempting to pick paper AFTER rollers cleaned, etc.

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praveen196
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HP Support Agent
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@PH1065 Welcome to HP Community!

 

I understand that the HP LaserJet MFP M148 jams attempting to pick paper.

 

Please let us know if you are getting any error message on the control panel.

 

Check for paper jams in the trays or in any printer access doors

  1. Check all the paper trays and remove any loose sheets of paper in the trays.

  2. Open the tray and remove any loose sheets of paper in the tray.

  3. Open the printer access doors and remove any sheets of paper inside the printer.

  4. If any jammed paper is visible, grasp the jammed paper with both hands and gently pull it straight out to remove it out of from the printer.

  5. Verify that no torn remnants of paper remain inside the printer.

       WARNING: 

    Do not tear the paper when removing any paper jams as it becomes more difficult to identify paper remnants inside the printer.

For more help in clearing paper jams, see the following resources:

  • Jam error message: Check the printer control panel for a jam error message or animation showing how to clear the jam.

  • User Guide: Look in the "Solve problems" section of the user guide for jam codes and instructions on clearing various types of jams. To search for the user guide for your specific printer model, go to www.hp.com/support, select your country/region, and then follow the instructions to identify your printer.

  • HP LaserJet Enterprise or HP PageWide Enterprise printer troubleshooting: Go to Use Cloud-based HP Online Help to Troubleshoot Printing.

Adjust the paper guides on the tray

  1. Adjust the paper guides to the appropriate indentation or markings in the tray.

    NOTE: 

    Do not adjust the paper guides tightly against the paper stack.

  2. Make sure that the paper guides in the tray are adjusted correctly for the size of paper being loaded into the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

    The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

    Figure : Size markings for Tray 1 or the multipurpose tray

    Size markings for Tray 1 or the multipurpose tray

    Figure : Size markings for cassette trays

    Size markings for cassette trays
  3. Use the following guidelines to make sure that the tray is not overfilled:

    1. Check the stack-height markings inside the tray.

    2. If the tray is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then load some of the paper into the tray.

    3. Make sure that all sheets of paper are below the stack-height markings on the tray.

      NOTE: 

      The tabs by the markings help hold the paper in the correct position as it enters the printer.

      The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these.

      Figure : Stack-height markings

      Stack-height markings

      Figure : Tab for the paper stack

      Tab for the paper stack
  4. Try to print and see if the issue persists.

Please clean the pickup roller.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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