Create an account on the HP Community to personalize your profile and ask a question
11-15-2021 07:40 AM
Printer is not connected to a computer. Trying to get the self-test feature to work before connecting.
Printer goes through boot cycle and stops normally, with green Indicator light.
Press the button to self test (green or orange-pink button)
Prints a test print page, and then keeps cycling over and over, pulling another sheet into printer and jamming.
I have replaced the paper seperator device in the back. No change.
11-15-2021 09:56 AM
On the side you have a paper pickup solenoid it gets sticky with time, use duck tape to fix the sticky part and the printer will feed paper normally.
https://www.youtube.com/watch?v=-5oqvlkZRSo not your printer model but the closest I could find, the sticky solenoid is visible @1:10 of video
My profile on LinkedIn
Didn't find what you were looking for? Ask the community