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‎11-14-2022 08:30 AM - edited ‎11-14-2022 08:31 AM

HP Recommended
Product: HP Laserjet Enterprise M605

My printer keeps jamming in the duplexer unit. I replaced rollers multiple times, but that did not fix it. I just replaced the device maintenance kit (which includes the fuser and all rollers), but unfortunately that did not resolve the issue either. It prints just fine when printing single-sided. The problem only occurs when printing double-sided. Once the paper goes back in to print on the other side, it gets stuck in the duplexer unit. What else can I do?

Edit: I have tried a different duplexer unit, but the issue is persistent with that as well.

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7 REPLIES 7

‎11-14-2022 11:14 AM

HP Recommended

Where does the leading edge of sheets gets stuck when duplexing?




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‎11-14-2022 12:34 PM

HP Recommended

Inside the duplexer unit itself. I'm not sure what that part is called, but I want to say the belt inside the unit.

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‎11-14-2022 03:00 PM

HP Recommended

Can you please post a couple of pictures?

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‎11-15-2022 07:07 AM - edited ‎11-15-2022 07:08 AM

HP Recommended

IMG_5572.jpgIMG_5573.jpgIMG_5574.jpgIMG_5575.jpg

IMG_5576.jpg

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‎11-15-2022 10:26 AM

HP Recommended

What error codes are showing the the event log?

 

You state you just replaced the fuser. If you put the old fuser back in does it work properly?

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-15-2022 10:29 AM

HP Recommended

13.d3.ff jam in duplexer. Unfortunately, its the same with the old fuser as well.

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‎11-15-2022 02:57 PM

HP Recommended

Have you tried both trays to ensure this is not a tray related issue? Keep in mind that this device will not duplex from any tray set to any size/any type paper. 

 

The exact error you list is not in the troubleshooting codes that HP supplies to me. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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