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08-31-2022 04:52 AM
Hi We have a HP Laserjet Pro 501 running as a networked printer. The pcs are all on Win10 Pro 64 bit.
We have various issues with this printer across numerous clients pc's.
The main issue is that no matter what tray the client and printer is set to print to it always defaults to tray one and then we have to press "OK" as we do not have paper in tray 1.
08-31-2022 11:03 AM
This is due to incorrect paper settings of the printer.
Please access the EWS page of the printer by typing its IP into your web browser.
To locate its IP, on the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP
Address to display the IP address or host name.
Open the System taband select Paper Setup.
Set the Default Paper Size: as the used paper (US Letter or A4)
Set the Default Paper Type:as Plain Paper.
For any listed tray select Any Size and Any Type and press Apply to save the changes, then try printing and check for any difference.
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