cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
robotlolxD
New member
1 0 0 0
Message 1 of 2
95
Flag Post

HP LazerJet Pro M154 Fuser Jam idk how to fix.

HP Recommended
LazerJet pro M154
macOS 10.13 High Sierra

I followed the rules on the support page and it said to pull out the paper but I was unable to do so... The paper is just stuck there. Please help me. Im really sorry I just got this printer. Thanks.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,575 21,821 1,532 1,466
Message 2 of 2
Flag Post
HP Recommended

@robotlolxD

 

Welcome to the HP support community.

  1. Reset the printer:

    1. Turn off the power by using the power switch, and then wait at least 30 seconds.

    2. Turn on the power and wait for the printer to initialize.

  2. If you are using a surge protector:

    1. Power off the printer.

    2. Remove the surge protector.

    3. Plug the printer directly into the wall socket and turn the printer power on.

You can also refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation