cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
70
Flag Post

HP Lazerjet Pro MFPM225dn

HP Recommended
HP Lazerjet Pro Printer
Microsoft Windows 10 (32-bit)

got paper stuck in document feeder tray; removed paper; now lid will not come down.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,327 1,410
Message 2 of 2
Flag Post
HP Recommended

@Lisa1970

 

Welcome to the HP support community.

 

Double-check if the debris of paper is removed and toners and inserted properly so that you can close the lid:

Here are the steps to check:-

  1. Lift the scanner assembly.

  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then open the top cover.

       WARNING: 

    To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.

  3. Remove the toner cartridge.

  4. Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

    NOTE: 

    If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.

  5. Reinsert the toner cartridge.

  6. Close the top cover.

  7. Lower the scanner assembly.

  8. If the error message still displays on the control panel, press OK to clear it.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation