• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-04-2023 02:02 PM

HP Recommended
Operating System: Microsoft Windows 11

Hello all, I run a help desk in Colorado Springs and I have a printer that's giving me some serious business. The printer is an HP M477fdw laserjet. The printer prints fine but it is making this weird rattling noise almost akin to one of those matraca toys. I've pulled the tray 2 out and all of the toner. It still makes the noise. I have turned the thing upside down and shook it thinking there was something stuck in one of the wheels/spokes. Nothing came out. The toner is new and the paper is of HP grade . Nothing on the paper after printing either a report page, supply page or even a normal print job. Any thoughts or suggestions would help.

Category:
3 REPLIES 3

‎04-05-2023 11:26 PM

HP Recommended

Tough to diagnose blind, common issues are worn gears, especially in the drivetrain. Can you tell a general area where the noise comes from?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-06-2023 08:06 AM

HP Recommended

So the sound comes from the front right of the printer. It's brand new so I doubt it's worn gears. I have taken all but the right side gears and logic board apart which I am sorely trying to avoid. Thoughts?

Was this reply helpful? Yes No

‎04-08-2023 11:33 PM

HP Recommended

When you say brand new, I assume you mean low usage not newly purchased as this model was repalced several years ago by the M479 series. Do you know the page count of the printer?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.