HP MFP 29w - Paper Jam - ER 05

[tjs9]

Hi - My printer is consistently showing a paper jam issue when there is no paper stuck. I restarted the printer spool but didnt work. 

The details of the issue is that the paper enters through the tray and then get stuck as it reached the Toner. Not sure if the issue is the Toner or something else. Would appreciate some help and guidance.

[Nal_NR]

Hi @tjs9,

Welcome to the HP Support Community. 

I'd like to help!

Have you performed all the steps from this document here? If yes and still having issues, then it could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tjs9]

Tried all the steps and still presents an issue. The hardware seems to be fine since the scan function is wokring and the print feature, does accept the paper.. Its just the paper goes into the printer and would then get stuck in there.

[Nal_NR]

Hi @tjs9,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!