cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
BORICUA5702
New member
1 0 0 0
Message 1 of 2
139
Flag Post

HP OFFICE JET 3830 PAPER FEED ISSUE. PRINTER WILL NOT ACCEPT PAPER IN FEEDER FOR PRINTING.

HP Recommended
HP OFFICE JET 3830 PRINTER
Microsoft Windows 10 (64-bit)

HP OFFICEJET 3830 PRINTER - 1 YR. OLD - PAPER FEED WILL NOT ACCEPT PAPER FOR PRINTING.  THE PAPER ENTERS THE TWO

ROLLERS BUT DOES NOT GO BEYOND WHERE THERE IS A STEEL PLATE.  WILL IT NEED TO GO TO A SERVICE CENTER OR HOW CAN THIS BE REPAIRED?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
23,999 23,965 1,710 2,049
Message 2 of 2
Flag Post
HP Recommended

@BORICUA5702, Welcome to the HP Support Community!

 

Are you using regular paper?

 

Make sure the papers are loaded properly in the printer - Loading Paper and Envelopes

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document to resolve this issue - An 'Out of Paper' error displays, printer does not pick paper

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation