Create an account on the HP Community to personalize your profile and ask a question
09-19-2020 03:10 PM
Product: HP OFFICEJET PRO 6978 ALL IN ONE
Operating System: Microsoft Windows 10 (32-bit)
i bought my printer about year and a half ago. Used it maybe 15 times? - i still have original ink in the printer since the time i bought it so imagine that... Today i needed to print something- but i got an error saying that cartridges cannot move and to clear the jam or obstacle. Wait a min... i havent printed anything on it for months so what JAM?? anyway- i opened it up and no jam but then i noticed that this little plastic gear under carriage for ink is loose and off the metal rod that it is supposed to be on. I checked and of course my printer is out of warranty. so i got to play with screw driver and opened up the printer, retrieved loose part and i was ready to put it back all together. GUESS WHAT?! This plastic little gear is broken and i cant find it anywhere to buy online. this plastic part cant be more than $1 and i am not throwing out the printer for that little part- I REFUSE!!!! the problem is i dont even know what is the name of the part. Can someone help and guide me to a list of all the parts for this printer so i can order it online and fix it up? It literally is about 1 inch wide rounder gear with grooves that rotates and move other gear around. please help!
3 REPLIES 3
09-22-2020 08:49 AM
Welcome to HP Community
I have gone through your Post and unfortunately you will not be able to order those printer parts
Please contact HP Support in your region and they will arrange for the repair
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-22-2020 01:15 PM - edited 09-22-2020 01:17 PM
But why would I request repair when it will cost me most likely same amount as buying new printer. And I really dont want to pay fortune to repair a thing that is most likely 35c. And technically the printer is like brand new. If I used it a lot then I understand that parts get worn out- but I used it maybe 15 times all together to print single pages...
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community