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LucL
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HP Office Jet Pro 8620 grinding noise - continue

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HP Office Jet Pro 8620
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Printer makes a grinding noise several times when printer is turned on and while printing.

 

I am familiar with warm up noises or when cleaning or aligning heads.  This noise is different and clearly abnormal and much louder.  It could be gears that are skipping or not meshing properly.  I looked for broken gears of pieces of part but did not see anything without disassembling the unit.  I performed the steps suggested in the 2018 posting but the noises are still present and as loud.  Any suggestions?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@LucL

 

Welcome to the HP Support Community.

 

Try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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