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01-02-2021 10:35 AM
Product: HP Office Jet Pro 9015
When I want to print one page at least 5 blank pages come out of my printer before printing what I wanted to print. If I print a test page it doesnt happen but only when I am printing a word document. The paper in my tray matches the printer settings. I am at a loss as to what else to do. This did not always occur but just started.
1 REPLY 1
01-02-2021 10:49 AM
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Start here - follow steps as instructed:
For the firmware update recommendation ⬇️
For the Printer software recommendation ⬇️
Uninstall the printer software from Control Panel > icon view > Programs and Features
Restart the computer and log in
Download-save-install theFull Feature Software for the printer
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
After the software is installed,Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart continues to be stubborn).
Make sure the printer is able to do its best:
Try a different Word document.
If it is only the one document, chances are that there is something going on in the page / lines / sequencing setup.
If it is only Word documents, that is, PDF documents print as expected,
Consider repairing your Office software, or - assuming you have your license for Office - remove and reinstall the Office software.
“Things that are your printer”
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When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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