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Tesla21
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HP Office Jet Pro 9015 issues

HP Recommended
HP Office Jet Pro 9015

When I want to print one page at least 5 blank pages come out of my printer before printing what I wanted to print. If I print a test page it doesnt happen but only when I am printing a word document. The paper in my tray matches the printer settings. I am at a loss as to what else to do. This did not always occur but just started.

 

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Dragon-Fur
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@Tesla21 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Start here - follow steps as instructed:

An Extra Blank Page Prints (Windows)

 

References

For the firmware update recommendation ⬇️

HP OfficeJet 9010/OfficeJet Pro 9010 All-in-One Printer series firmware update 

 

For the Printer software recommendation ⬇️

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Download-save-install the Full Feature Software for the printer

HP Easy Start Printer Setup Software 

 

About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart continues to be stubborn).

==========================================================================

 

What else?

Make sure the printer is able to do its best:

 Black Ink Not Printing, Other Print Quality Issues

 

What else?

Try a different Word document.

If it is only the one document, chances are that there is something going on in the page / lines / sequencing setup.

 

What else?

If it is only Word documents, that is, PDF documents print as expected,

Consider repairing your Office software, or - assuming you have your license for Office - remove and reinstall the Office software.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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