HP Office Jet Pro 9025 continually picks up more than 1 sheet of paper from paper tray when printing

[Jen118]

I have a 1 year old HP Office Jet Pro 9025. It continually feeds more than 1 sheet of paper from the tray when printing. Is there a solution for this?

Thank you

[Dragon-Fur]

@Jen118 

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@Jen118 wrote:

I have a 1 year old HP Office Jet Pro 9025. It continually feeds more than 1 sheet of paper from the tray when printing. Is there a solution for this?

Thank you

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Generally, yes - this issue can be fixed.

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First, if you have not done so,

Perform necessary cleaning and maintenance on the printer.

HP OfficeJet Pro 9010, 9020 Printers - Black Ink Not Printing, Other Print Quality Issues

What else?

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Eliminate the paper as the source of the error:

Check paper for size / type set in the printer display and in the Embedded Web Server (EWS)

Retain_Printing_Preferences_5

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Double check the Printing Preferences to make sure the correct shortcut is selected for the current job(s).

9025_Printing_Preferences_Everyday_2

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Check the paper itself is not the source of the problem.

For example: 

Make sure it is not only loaded correctly but is also not

• Curled,
• Colored (not white or cream colored),
• Too dry / damp, perforated, stuck together,
•  Outside the weight range supported for the paper type (not too heavy, not too light weight).
  

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If not done previously and the issue persists ...

HP Printers - Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Step 3: Update the Firmware

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Consider uninstalling the printer software > Restart > Install a Fresh copy of the full driver.

The full driver provides the foundation on which other programs and printing software depend.

Printer Software - Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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