HP OfficeJet 200 Mobile Printer paper jam issue

[yuliyahol]

I'm getting Paper jammed error but there is no paper jammed. I tried rebooting but that didn't work

[Hawks_Eye]

Hi @yuliyahol 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it is when your HP OfficeJet 200 Mobile Printer keeps showing a paper jam error despite no visible jam. Let's go through some HP-specific troubleshooting steps to resolve this issue.

Step-by-Step Troubleshooting for False Paper Jam Error

 

1. Attempt Automatic Jam Clearance

• Press OK on the printer control panel to see if the printer can clear the jam automatically.

 

2. Remove Loose or Jammed Paper

• Open the input tray and remove any loose sheets.
• Shine a flashlight inside the output slot to check for small bits of paper.
• If you see any stuck paper, gently remove it.

 

3. Check the Ink Cartridge Access Area

• Open the ink cartridge access door and wait for the printer to be idle.
• Disconnect the power cord and battery from the printer.
• Inspect the carriage area for any hidden paper fragments.
• If you find any, carefully remove them.

 

4. Reset the Printer

• Unplug the printer and remove the battery.
• Wait 60 seconds, then reinsert the battery and reconnect the power cord.
• Turn the printer back on and check if the error persists.

 

5. Try a Hard Reset

• Press and hold the Power button for 15 seconds while the printer is unplugged.
• Plug it back in and turn it on.

Let me know if you need further clarification! I know how frustrating printer errors can be, but hopefully, this gets your HP OfficeJet 200 back to printing properly. 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye