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HP Recommended
HP OfficeJet 8022 All-in-One Printer
Microsoft Windows 10 (64-bit)

My 1yr old HP OfficeJet 8022 All-in-One Printer had paper jam, I cleared out under the paper path cover but now it jams every print request.  I've followed every suggested 'solution' but none worked.  Cany one help?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

I had done multiple resets prior to posting here.

I tried your software update suggestion but the Printer is up to date, however I believe I solved the problem. 

I had an idea that a bit of paper was left behind when the original jam was cleared  where it was not easily seen, so I shook the printer & the next print operation push it to where I saw it - under the slats by the rollers. Then I carefully removed it with tweezers.  I was lucky, it now works.

View solution in original post

4 REPLIES 4
HP Recommended

@jayep

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

HP Recommended

 

I had done multiple resets prior to posting here.

I tried your software update suggestion but the Printer is up to date, however I believe I solved the problem. 

I had an idea that a bit of paper was left behind when the original jam was cleared  where it was not easily seen, so I shook the printer & the next print operation push it to where I saw it - under the slats by the rollers. Then I carefully removed it with tweezers.  I was lucky, it now works.

HP Recommended

I believe I solved the problem. 

I had an idea that a bit of paper was left behind when the original jam was cleared  where it was not easily seen, so I shook the printer & the next print operation push it to where I saw it - under the slats by the rollers. Then I carefully removed it with tweezers.  I was lucky, it now works.

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Have a nice day and stay safe!:)


I am an HP Employee

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