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HP Recommended

So my print jobs every time appear to get stuck, but they print. 

When I pull the paper out, it looks fine, and a second page comes out fine (on a 1 page print job)

1 REPLY 1
HP Recommended

@MrRaider

 

Welcome to the HP support community.

 

I understand that you are getting paper jam error, I am glad to assist you.

 

Clear jammed paper from the rear of the printer

  1. Turn off the printer, and then disconnect the power cord and any other cables.

  2. Turn the printer so that the rear access door faces you.

  3. Press the two tabs inward on the rear access door, lower the rear access door to open it, and then remove any jammed paper.

    Image: Opening the rear access door

  4. Press the two buttons inward on the paper path cover, and then pull the cover out of the printer.

    Image: Removing the paper path cover

  5. Remove any jammed paper. To avoid the paper tearing, use both hands to pull out the paper.

  6. Remove any torn bits of paper or debris from the rear of the printer. You might need to use a flashlight.

  7. Insert the paper path cover back into the printer.

  8. Close the rear access door.

  9. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Refer to the steps mentioned in this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.