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03-07-2022 06:51 AM
Welcome to the HP support community.
I understand that you are getting paper jam error, I am glad to assist you.
Clear jammed paper from the rear of the printer
Turn off the printer, and then disconnect the power cord and any other cables.
Turn the printer so that the rear access door faces you.
Press the two tabs inward on the rear access door, lower the rear access door to open it, and then remove any jammed paper.
Press the two buttons inward on the paper path cover, and then pull the cover out of the printer.
Remove any jammed paper. To avoid the paper tearing, use both hands to pull out the paper.
Remove any torn bits of paper or debris from the rear of the printer. You might need to use a flashlight.
Insert the paper path cover back into the printer.
Close the rear access door.
Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.
Refer to the steps mentioned in this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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