HP OfficeJet Pro 8122e All-in-One Printer out of paper issue

[Giant_Cock]

I have just purchased a HP OfficeJet Pro 8122e All-in-One Printer, it's all set up and ready to go on my network, paper loaded and ink inserted, however when I try to print from my laptop I get a "your device requires attention - printer out of paper" message. The device itself is recognising the paper and has a paper loaded message advising such.

Please help, I am slowly lossing the will with HP printers.....brought this to replace another model that was ailing thinking this would solve my issues!!!

[Dragon-Fur]

@Giant_Cock 

Welcome to the HP English Community --

Not sure -- Maybe reload the paper and recheck the printer control panel / EWS Tray and Paper settings.

What?

The application / software you are using to open, view, configure, and submit the job AND the printer must agree about the paper size / type settings.

True - Not all the settings are an exact match between the two (printer and app) - that said, get as close as you can.  When unsure, try it - logically and depending on the paper type, some settings might be interchangeable.

Details -- Preparations  >> Tray and Paper

Datasheet - HP OfficeJet Pro 8122e All-in-One Printer 

Number of paper trays Standard: 1

Media types

Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte
Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet
Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper,
Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy

Media size Custom (metric): Tray 1: 76.2 x 127 to 215.9 x 355.6 mm

Supported (metric): A4, A5, A6, B5(JIS), Card (A4, Hagaki); Photo (13 x 18 cm, 10 x 15 cm); Envelope (A2, C5, C6, DL. Chou #3, Chou #4); 8.5 x 13 in

Media weight, supported 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200
g/m² (card)

==================================

User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Specifications - Starting on Page 112

Embedded Web Server (EWS) - Starting on Page 25

Next,

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Example - (Alternate EWS format - select new OfficeJet Pro printers and at least a few LaserJet printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If your paper is a custom size, look for "Custom" in the full list of paper sizes.

Remember >> Printers with more than one tray might only support custom paper sizes and types in one tray.

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

EWS_9135_Tray_and_Paper_2

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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