HP OfficeJet Pro 9015 Paper Jam That Doesn’t Exist

[Sugarrrr]

My printer does Not have a paper jam, but it keeps reporting one I’ve tried turning the printer off and on I’ve tried everything that’s been recommended, but I can’t get into the settings to do a hard restart because the screen keeps popping up the same Message saying there’s a paper jam.  So frustrating!

[Nal_NR]

Hi @Sugarrrr,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from inside the printer

• Remove any loose or jammed paper that is accessible from inside the printer.
• Open the front door, and then lift the ink cartridge access door.

• Wait until the carriage stops moving before you continue.
• With the printer turned on, disconnect the power cord.
• Warning:
• To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.
• Move the carriage to the far left and far right, and then remove any jammed or torn pieces of paper.

• Remove the paper path cover.

• Gently remove any jammed paper and bits of torn paper from the paper path area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

• Align the sides of the paper path cover to the guides inside the printer, and then slide it in to the printer.

• Close the ink cartridge access door and front door.
• Reconnect the power cord, and then turn on the printer.

Click here for the remaining steps. 

If you have performed all the steps and still having issues, then this could be hardware.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.