cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Joeprinter11
New member
1 0 0 0
Message 1 of 1
132
Flag Post

HP OfficeJet Pro 9015 printer jam message wont clear

HP Recommended

I have an HP OfficeJet Pro 9015. It came up with a "clear paper jam" message. I went through all the steps of clearing and the message still  wouldn't clear. This is how I finally cleared the message, by the way there never was a paper jam or even small bits of paper stuck, I verified this multiple times, so  it was a "false" message which needed to be cleared in order for the printer to function. I pressed the ok button and in between the error message popping up I pressed the settings icon, (it looks like a gear wheel at the very top of the small window on the front of the printer) and again on settings icon after menu pulled down. Then I scrolled down to Printer Maintenance, then Clean the Printhead and pressed that, after it finished that, I pressed Align the Printhead, it printed out 2 test sheets and the faux message was gone. Keep in mind you have to press ok to the faulty clear jam message which will keep popping up until you are able to complete these steps in between the faulty clear jam messages. Hope this helps.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation