HP OfficeJet Pro 9125e paper tray

[mtgill]

HP OfficeJet Pro 9125e printer tray does not lock into 8.5x11 size.

Printer indicated "out of paper" or feeds multple sheets

[Raj_05]

Hi @mtgill,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with the paper tray on your HP OfficeJet Pro 9125e printer not locking correctly for the 8.5x11 size, leading to "out of paper" messages or feeding multiple sheets. Here are some troubleshooting steps to help resolve this.

Check Paper Tray Settings

Adjust Paper Guides:

• Open the paper tray and ensure that the paper guides are snug against the edges of the paper. They should be set to the correct size (8.5x11).
• Make sure there is no excess space that could cause the printer to misread the paper size.

Check Paper Alignment:

• Load the paper correctly, ensuring it’s not too tight or too loose in the tray. The paper should sit flat and not be overfilled.

Inspect the Tray Lock:

• If the tray does not lock into place, check for any obstructions or damage that might prevent it from locking securely.
• Remove the tray and inspect it for any broken or misaligned parts.

Printer Settings

1. Check Printer Settings:
   • Go to the printer's control panel or the HP Smart app on your device. Make sure the paper size is set to 8.5x11 in the print settings.
   • If you're printing from a computer, verify that the print settings in your application match the paper size.

Clean and Reset

Clean the Tray and Rollers:

• Dust or debris can cause feeding issues. Gently clean the paper tray and rollers with a soft cloth.

Reset the Printer:

• Turn off the printer, unplug it for about 30 seconds, then plug it back in and turn it on. This can sometimes reset the printer's settings and resolve minor issues.

Firmware Update

1. Update Printer Firmware:
   • Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or the printer's web interface.

Test the Printer

• After making these adjustments, try printing a test page to see if the issue is resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support