cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
jp588
New member
1 0 0 0
Message 1 of 3
150
Flag Post

HP Officejet Pro 6968 - Receiving 0x6100004a Error Message

HP Recommended
OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

Hi everyone. Yesterday I tried printing something on my HP OfficeJet 6968 and received the 0x6100004a Error Message telling me that paper was jammed. I removed all paper and lifted to look inside and found nothing jammed in there. I ran through all the different troubleshooting procedures listed throughout the forum here (turning it off to discharge & turning it back on, etc.) and nothing has worked. I've also tried calling HP support and can't reach an actual person to speak to for assistance. It's very frustrating because I just paid $60 for a new ink cartridge on Thursday night and now it seems like I have a broken printer with no way of even resolving the issue. Has anyone had any success with fixing this problem when it occurred?

2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
29,588 22,832 1,559 1,521
Message 2 of 3
Flag Post
HP Recommended

@jp588

 

Welcome to the HP support community.

 

Make sure the cartridge access door is closed

This error can occur if the cartridge access door is not fully closed. Make sure the door is closed.

  1. Open the cartridge access door.

    Opening the cartridge access door

  2. Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

    Checking the cartridge door for obstructions

  3. Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

  4. Close the door, ensuring it is fully seated.

Clear the error message

  1. Press the power button to turn off the printer.

  2. With the printer off, open the cartridge access door.

    Opening the cartridge access door

  3. Turn the power on and wait for the carriage to move.

  4. With the printer on, unplug the printer from power.

  5. Remove the ink cartridges and set them aside. It might be necessary to manually slide the carriage to access the cartridges.

  6. With the access door still open, turn the printer on, and then wait for the printer to complete the start-up sequence.

  7. Once the error has cleared and the carriage moves to the center of the opening, install the cartridges. If the error does not clear, repeat these steps until the error no longer displays.

You can refer this HP document for further assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Dcnana1
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended
Spoiler
Also, the carriage is jammed. It is on the right side and moves .5 inches. 
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation