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HP Officejet Pro 6978

HP Recommended
  • I put in cartridges that were old and came with the printer.  They had some tape over them but should have been good.  First it said I had a paper jam.  Could not see one.   Now it says:  printer error.  There is a problemwith the printer.  Turn the printer off, then on.
  • It will not turn off and I cannot access the printer cartridges as they don’t move over.
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