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HP PHOTOSMART C4480, Keep saying to remove cardboard

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Have C4480 All in One, it keep saying to remove cardboard.  Do not know what cardboard msg referring to, then it say paper jam, when there is no paper in it....Please help


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@MILVET1, Welcome to the HP Support Community!


Are you using the printer for the first time?

Refer to the steps from this document - Setting up the All-in-One (Hardware)


Check inside the printer for any foreign objects or obstructions. Perform the steps from - Paper Jam Error

Re-insert the ink cartridges. Try printing/copying.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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