cancel
Showing results for 
Search instead for 
Did you mean: 
MikeDB1
New member
2 1 0 0
Message 1 of 3
100
Flag Post

HP Printer 8620 serious paper jam

HP Recommended

Have a serious paper jam in HP 8620 printer. Can't remove jammed paper

 

2 REPLIES 2
MikeDB1
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

HP 8620 printer serious paper jam , Cannot remove jammed paper

Reply
0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,726 25,606 1,413 1,485
Message 3 of 3
Flag Post
HP Recommended

@MikeDB1

 

Welcome to the HP support community. 

 

Make sure the carriage can move freely

  1. Turn on the printer.

  2. With the printer turned on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

       WARNING: 

    To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

  3. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

  4. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

    1.  

      Image: Open the cartridge access door

      Slot on the side of the printer
  5. Wait until the carriage is idle and silent before you continue.

  6. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

    Image: Paper jammed in carriage path

  7. Gently pull out any jammed or torn paper from inside the printer.

  8. Reach into the ink cartridge access area, and then manually move the carriage.

    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

  9. Remove any loose or torn pieces of paper.

  10. Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

  11. Close the ink cartridge access door.

    Image: Close the cartridge access door

  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  13. Reconnect the USB or Ethernet cable.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation