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‎03-08-2022 06:16 PM

HP Recommended
Product: HP Smart Tank 615 Wireless All-in-One

i can not see any paper jams.  I have unpluged the printer and pluged it back in. it Still says the Print carriage can not move.

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2 people had the same question
1 REPLY 1

‎03-10-2022 08:35 AM

HP Recommended

@Annie62943

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer, as the printer carriage is not moving freely inside the printer.
 

Kindly perform the steps mentioned in this document - A 'Paper Jam' Error Displays

Update the printer firmware if possible

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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