HP Smart saying printer is out of paper

[KSJ2]

The print queue in HP Smart is telling me the printer is out of paper.  The printer is full of paper.  I have taken the paper out and reloaded twice.

[Dragon-Fur]

@KSJ2 

Welcome to the HP Community --

The source of the problem is perhaps that the Tray and Paper settings in the Printer do not match the paper you are trying to select and use for the current job configuration.

Tray and Paper check is not generally complicated though it helps to know the printer model so you know which method is best (or easier) to use to check Paper Size / Type on the printer.

Examples - Tray and Paper - Embedded Web Server (EWS) (Printer on network)

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

EWS_9135_Tray_and_Paper_2

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What else?

The Operating System / version determines which type of HP Smart you are using (for example, Windows or Mobile).

Example - HP Smart - Windows - Simple Photo Print - 4x6 in - Borderless

HP_Smart_Win_Print_Photo_4x6_All_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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