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HP Sprocket paper detecting error

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HP Sprocket

Bought a new, sealed-in-box, sprocket from an resaler in October 2020.  Warranty states to have expired on August 2018. 

Zink paper that came with the printer looked yellowish. Was able to print 1 yellowish photo, and the printer constantly said that it was out of paper since. Tried reloading it with and without the blue card. Tried resetting it with and without the pin. Does not work. What should I do?

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@QD895, Welcome to the HP Support Community!

 

To check the warranty of the product, go to Product Warranty Check

 

The ZINK photo paper should be white and not yellowish. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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