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HP Recommended
HP Tango X
macOS 11.0 Big Sur

Hi,

Brand new printer. Every time I print, the printer loads too many sheets of paper. I've tried adding a large and small number of sheets to the paper tray and I get the same results.

Any suggestions welcome.

Thanks

 

1 REPLY 1
HP Recommended

Hi @McMc1,

 

I'd like to help!

 

I understand that the printer feeds more than one page at a time.

 

Try the below suggestions-

 

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper

  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers (top paper tray)

Clean the rollers inside the top paper tray.

  1. Get a flashlight.

  2. Turn off the printer.

  3. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  4. Remove the paper stack from the input tray.

  5. With the flashlight, look down into the input tray and find the paper pick rollers.

    An example of paper pick rollers on top loading printer

  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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